Customer Experience Platforms

Gfi EAST > Sectors > Telecom > Customer Experience Platforms

Digital experience counts!

Telecoms are in transformation process since a number of years, in order to secure their revenues jeopardized by OTT players. It is commonly understood that core business of communications enablement (network exposure) may be successful when combining with the customer experience. This is in turn can be supported by number of systems processing customers’ data (like CRM, Self Service, Complain Management Systems, Loyalty Systems, Multiple Sales Channels etc.).

Gfi East helps its communications customers in transforming their existing IT ecosystems into efficient platforms automating customer service processes and leveraging higher revenues coming from additional sales of digital (not-traditional telecom) services.

Functionality

  • Multi-channel customer service
  • Complex customer care
  • Customer 360 view
  • Automated proposal creation tailored to the customer profile
  • Ready to upsell variety of digital services

Supports processes

  • Customer driven transformation
  • Sales processes automation
  • Artificial Intelligence to support customer behavior monitoring
  • Making ready to introduce VR – Virtual Reality i AR – Augmented Reality

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Marcin Mizgalski

I enjoy comprehensive projects handling together with my customers, aiming at innovations, digital transformations, complex (cross-organization) IT services setup. It is my great pleasure at Gfi to develop sales strategy towards new projects acquisition within IoT, Blockchain, Telecom industries, as well as the other vertical markets. Geographical coverage: international projects, mostly within Western Europe.