Telecoms are in transformation process since a number of years, in order to secure their revenues jeopardized by OTT players. It is commonly understood that core business of communications enablement (network exposure) may be successful when combining with the customer experience. This is in turn can be supported by number of systems processing customers’ data (like CRM, Self Service, Complain Management Systems, Loyalty Systems, Multiple Sales Channels etc.).
Gfi East helps its communications customers in transforming their existing IT ecosystems into efficient platforms automating customer service processes and leveraging higher revenues coming from additional sales of digital (not-traditional telecom) services.